For order containing multiple Products, delivery may be made in multiple shipments. Delivery usually takes 5-7 business days from the date of order placement.

Upon placement of the order, the estimated shipping and delivery timelines shall be available on order details page. The estimated delivery times are indicative, hence there may be some unforeseeable delays, which are beyond our control.

In the event, the Company is unable to deliver the Product within the estimated delivery date due to any reason, you will be notified by an e-mail the reason for such delay. You will have the right either to cancel the ordered Product or wait for the Product to be delivered.

Please note that your order will be cancelled due to:

(i) unavailability of the Product ordered; or (ii) at your instructions, in the event of failure to deliver the Product on the expected time of delivery by our delivery partners.

You agree that the Company shall not be liable to pay for any damage or loss either direct or indirect owing to such cancellation of the order or delay in delivery.

Refund And Cancellation

ACCEPTABLE REASONS FOR RETURNS:

·  You can Inform us within 48 hours of delivery if the product is Damaged, Leaking, Tampered, Broken Product or Package.

·  Wrong Product Delivered

·  Product Post Expiration Date

·  Incomplete Order / Missing Products

UNACCEPTABLE REASON FOR RETURN:

·  Opened / Used / Altered products.

·  Original Packaging (cartons, labels, etc.) Missing.

·  The Return/ Replacement request is generated after 48 hours from the date of delivery.

·  The product being returned for any other reason apart from manufacturing defect

Refunds

REFUNDS WILL NOT BE ISSUED IF:

·  The product returned by you is noticeably damaged and/or tampered with by you.

·  The shipping address you entered while placing an order is incorrect.

·  You have consumed part of the product and then decided to return it.

·  If you do not comply with the returns policy stated above.

REFUNDS MAY BE ISSUED UNDER THE FOLLOWING CIRCUMSTANCES:

·  The product ordered by you is not in stock with us.*

·  The shipping address is not serviceable by us.*

·  If you comply with the returns policy stated above

·  The product returned by you is found to be in good condition and is not tampered with.

·  You have paid twice for a single order from the same email address.

Cancellation & Refunds

You can cancel your order before the order is dispatched. Orders once dispatched are not eligible for cancellation.

An order cancelled, will take 5 to 7 days for the amount to reflect in the original mode of payment.

·  In the case of a prepaid order, the amount will be refunded to the same account from which the order has been placed. Only, once we receive the product and complete the verification process, the amount will be processed in 3-5 working days.

·  In the case of Cash On Delivery, the amount will be transferred to the Bank Account mentioned while placing the return request. Only, once we receive the product and complete the verification process, the amount will be processed in 3-5 working days.

In how many days will the money be refunded?

Once the refund request is processed, the amount will be transferred within 3-5 working days.

How many days will it take to deliver the replaced product?

Once the request for replacement of the product is approved, we will dispatch your replacement within 3-5 working days.

Need help?

Contact us at contact@recastle.in for questions related to refunds and returns.